KAEMI Support fast help for your corporate network
The KAEMI Support Center is available around the clock: +49 30 364 287 888
Our Support Center delivers fast help for your corporate network and is available around the clock. Whether it's an urgent incident, a question about your service or a planned change: one call is all it takes, and we take care of it.
How an incident report works
You call or write, we open a ticket immediately and an engineer takes over. For urgent incidents the analysis starts without a queue: we check monitoring data and configuration remotely and keep you posted on every step until everything runs smoothly again.
More than troubleshooting
Planned changes also run through the Support Center: new locations, updated policies, additional users or more bandwidth. As a managed-service customer you have fixed response times under your SLA, and recurring issues feed directly into the further development of your environment.
Three details are all we need to help quickly: your company, the affected location or service, and a short description of what you are seeing. We pull everything else from our monitoring.
Already a KAEMI customer?
In the customer portal you can manage tickets and check the status of your running services at any time.
Go to the customer portal